Banja Luka, Bosnia and Herzegovina

Operator and Sales Coordinator

The operator and sales coordinator is the central operational role in the Mapingo sales system.This person represents the first contact with potential customers, schedules meetings for the sales team and leads the complete administrative and communication support of the sales.

The position is static, it is done exclusively from the office, with clearly defined working hours and stable working conditions.

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Main activities

Telephone and email communication

  • Invite potential customers (B2B)
  • Brief and clear presentation of the Mapingo platform
  • Introducing services with the aim of scheduling a live meeting
  • Sale of basic packages and services by phone
  • Answering incoming calls to the office phone
  • Professional communication by email
  • Sending offers, information and supporting documentation

Coordination of sales

  • Scheduling appointments and entering into sales schedule
  • Assigning appointments to commercialists and sales managers
  • Keeping records of client statuses
  • Reminding the sales team of scheduled appointments and commitments
  • Cooperation with the sales and administration team

Administration and work with the client base

  • Work in the CRM system and databases
  • Creation, replenishment and updating of the database of potential and existing clients
  • Finding new clients through the Internet
  • Keeping records, reminders and basic documentation
  • Periodic creation of invoices and contracts

Working hours and conditions

  • Work from the office
  • One shift: 8:00 AM — 4:00 PM
  • Full time
  • Stable and organized work environment

Salary and benefits

  • Starting salary: 1.200 KM
  • Private life insurance policy
  • Paid meal in the office
  • Flexible days off
  • Long-term stability and secure operation
  • Clearly defined responsibilities and processes

Who we are looking for

  • A person with good communication skills
  • Organized and responsible person
  • Willingness to work with telephone and email communication
  • Basic skills in working on a computer and online tools
  • Professional and courteous approach to clients
  • Accuracy in record keeping
  • Experience in sales or administration preferred (not required)

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Mapingo provides equal employment opportunities for all candidates.
Persons with disabilities will be provided with reasonable accommodations so that they can participate equally in the application and interview process, perform key work tasks and benefit from other rights and benefits from the employment relationship. When scheduling an interview, candidates will be given instructions to submit confidential adjustment requests.

In the event that an offer of employment is sent to you, it may be conditional on the successful completion of the data verification, in accordance with applicable laws. Mapingo may obtain one or more checks in relation to the candidate, solely for recruitment purposes.

For employment in Mapping, candidates must have a valid right to work in the country where the position is held.

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